Home > Ordering & Shipping
How to Save an Unsubmitted Order
If you do not wish to complete an order you may save it using the "Save This Order" function found in the Shopping Cart. Unsubmitted orders will be available to resume for up to 90 days. Upon saving an order, a new shopping cart will begin.
You will find a link to Unsubmitted Saved Orders from the My Account and Shopping Cart areas of the website.
You can find parcel shipment tracking
information conveniently on the Patterson Medical website when viewing
your order detail in the My Order
section of the site. Note:
Shipping Confirmations will be emailed when an order has left a
distribution center. If you are unable to locate your order, please
You may also place orders by fax or mail - a
Order Form is available.
Order Status & History
You can view order status and history
conveniently in the My Order
section of the website. If you are unable to locate your order,
Upon submitting an order via the internet,
an order confirmation will automatically email to the registered
address on file. You are also given the opportunity at checkout to
provide additional email addresses you’d like to receive
confirmation. If you do not receive an order confirmation on screen
or by email, please contact
Missing Order Number
If you are a new customer, or an existing
customer without a
Linked online account, your first website order will be assigned
an Order Number only after the order has been received. This
information is usually available within 24 hours by viewing your
order detail in the My Order
section of the website.
When an order has left a distribution
center, a Shipping Confirmation will automatically be emailed to the
registered address on file. If multiple items, were ordered, you
may receive separate shipments to complete the order and additional
shipping confirmations will follow. If you’ve received an order but
not a shipping confirmation, please contact
Missing or Wrong Items
If your order is missing items or has been
incorrectly filled, please contact
Customer Service. Short shipments should be reported within 5
days of receipt.
Shipping & Handling
U.S. Shipping, Handling & Delivery
The following information does NOT apply to Shipments made Internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. Seller's plant and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice. Alaska and Hawaii orders are sent Priority Mail unless otherwise requested.
Same Day Shipping & Handling
Orders for stocked merchandise received by 4:00 p.m. ET Monday through Friday will be shipped the same day via commercial parcel ground carrier.
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.
Rush Delivery Air Shipments
If you need an order right away, we'll arrange for next-day air or second-day air delivery. All rush orders (Web, EDI, phone or fax) must be placed by 4:00 PM ET. Rush orders that require Saturday delivery can only be placed by phone. Charges for this service will be added to your invoice*†.
Ship from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks. Please call Customer Service for freight charges* †† **
Hazardous Materials: Items with a hazardous
materials classification may require an additional surcharge, which
is automatically added to the shipping cost at time of order.
Please note that hazmat items are restricted from air shipments –
only available for ground delivery.
- Hazmat product symbol
Oversize Charges: Certain items
are considered dimensionally oversized requiring a different parcel
rate, which is automatically reflected in the shipping cost at time
- Oversize product symbol
Charges for large items requiring drop shipment direct from the
factory via truck are based on weight and destination. If the
shipping location does not have a delivery dock, additional charges
for liftgate service will automatically be added to the shipping
cost at time of order.
- Truck/freight product symbol
Note: Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all
ground orders. We reserve the right to modify the surcharge as market conditions change.
Note: When orders list several items, some of which aren't in stock, we will fill the portions we can and bill you for
shipping them. However, any subsequent backordered items will be shipped free of charge.
* Unfortunately, due to the oversized and/or overweight nature of certain merchandise, additional charges may apply.
Please request a quote from a customer service representative.
** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote
from your customer service representative.
† For Saturday delivery, add $10. For early morning delivery M-F, add $30.
†† Subject to quotation.
While every effort is made to ensure the
accuracy of the pricing on the website, Patterson Medical reserves the
right to change prices without notice. If you receive special or
contract pricing, you must
online account to your ordering account in order to view and
place orders with your pricing.
• Credit Card
We accept Visa, MasterCard, Discover Card and
American Express. If you're charging your order, include
the name, number and expiration date as they appear on the
charge card, and the billing address as it appears on the billing
• Checks/Money Orders
Mail your check/money order made
payable to Patterson Medical along with your order. Include
tax and shipping charges. Send all remittance to: Patterson
Medical, P.O. Box 93040, Chicago, IL 60673-3040. Returned
checks are subject to a $30.00 fee.
• Purchase Orders
You may also charge your
order to your Patterson Medical account. For information
on opening an account, call our Customer Service Dept.
at 1-800-323-5547. All orders subject to credit approval.
Invoices that are not disputed within 30 days are considered to
be accurate and accepted. Payment terms are net 30. Overdue
invoices are subject to the maximum allowable interest charges.
• Patterson Medical Account
If you use a Purchase Order, be sure to
indicate item numbers, quantities and prices as well as your
billing address, shipping address (if different) and phone
Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that
normally charges tax, and you are exempt from tax, include a copy
of your exemption or resale certificate with your payment or fax to:
630-378-6950. Your sales tax will then be credited and exempt for all
future orders. If your facility is not in such a state or locality, please
submit use tax directly to your state.