Skip Navigation LinksHome > Ordering & Shipping
 
 
 
  Ordering & Shipping  
 
How to Save an Unsubmitted Order
Missing Order Number
Payment Methods
Back to Help Center
 
Track Your Order
Shipping Confirmations
Sales Tax & Exemptions
 
Order Form
Missing or Wrong Items
Invoice Copies
Order Status & History
Shipping & Handling
 
Order Confirmations
Pricing  
 
  How to Save an Unsubmitted Order
If you do not wish to complete an order you may save it using the "Save This Order" function found in the Shopping Cart. Unsubmitted orders will be available to resume for up to 90 days. Upon saving an order, a new shopping cart will begin.

You will find a link to Unsubmitted Saved Orders from the My Account and Shopping Cart areas of the website.


Tracking Your Order
You can find parcel shipment tracking information conveniently on the Patterson Medical website when viewing your order detail in the My Order section of the site. Note: Shipping Confirmations will be emailed when an order has left a distribution center.  If you are unable to locate your order, please contact Customer Service.

Order Form
You may also place orders by fax or mail - a printable Order Form is available.

Order Status & History
You can view order status and history conveniently in the My Order section of the website. If you are unable to locate your order, please contact Customer Service.

Order Confirmations
Upon submitting an order via the internet, an order confirmation will automatically email to the registered address on file.  You are also given the opportunity at checkout to provide additional email addresses you’d like to receive confirmation.  If you do not receive an order confirmation on screen or by email, please contact Customer Service.

Missing Order Number
If you are a new customer, or an existing customer without a Linked online account, your first website order will be assigned an Order Number only after the order has been received.  This information is usually available within 24 hours by viewing your order detail in the My Order section of the website.

Shipping Confirmations
When an order has left a distribution center, a Shipping Confirmation will automatically be emailed to the registered address on file.  If multiple items, were ordered, you may receive separate shipments to complete the order and additional shipping confirmations will follow.  If you’ve received an order but not a shipping confirmation, please contact Customer Service.

Missing or Wrong Items
If your order is missing items or has been incorrectly filled, please contact Customer Service.  Short shipments should be reported within 5 days of receipt.

Shipping & Handling
U.S. Shipping, Handling & Delivery
The following information does NOT apply to Shipments made Internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. Seller's plant and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice. Alaska and Hawaii orders are sent Priority Mail unless otherwise requested.


Same Day Shipping & Handling
Orders for stocked merchandise received by 4:00 p.m. ET Monday through Friday will be shipped the same day via commercial parcel ground carrier.

Shipping Charges
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.


Rush Delivery Air Shipments
If you need an order right away, we'll arrange for next-day air or second-day air delivery. All rush orders (Web, EDI, phone or fax) must be placed by 4:00 PM ET. Rush orders that require Saturday delivery can only be placed by phone. Charges for this service will be added to your invoice*†.


Ship from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks. Please call Customer Service for freight charges* †† **


Other Charges
Hazardous Materials: Items with a hazardous materials classification may require an additional surcharge, which is automatically added to the shipping cost at time of order.  Please note that hazmat items are restricted from air shipments – only available for ground delivery.


- Hazmat product symbol

Oversize Charges: Certain items are considered dimensionally oversized requiring a different parcel rate, which is automatically reflected in the shipping cost at time of order.

- Oversize product symbol

Truck/Freight Deliveries: Charges for large items requiring drop shipment direct from the factory via truck are based on weight and destination.  If the shipping location does not have a delivery dock, additional charges for liftgate service will automatically be added to the shipping cost at time of order.

- Truck/freight product symbol

Note: Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all ground orders. We reserve the right to modify the surcharge as market conditions change.
Note: When orders list several items, some of which aren't in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped free of charge. * Unfortunately, due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer service representative. ** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer service representative. † For Saturday delivery, add $10. For early morning delivery M-F, add $30. †† Subject to quotation.

Pricing
While every effort is made to ensure the accuracy of the pricing on the website, Patterson Medical reserves the right to change prices without notice.  If you receive special or contract pricing, you must Link your online account to your ordering account in order to view and place orders with your pricing.

Payment Methods
• Credit Card
We accept Visa, MasterCard, Discover Card and American Express. If you're charging your order, include the name, number and expiration date as they appear on the charge card, and the billing address as it appears on the billing statement.


• Checks/Money Orders
Mail your check/money order made payable to Patterson Medical along with your order. Include tax and shipping charges. Send all remittance to: Patterson Medical, P.O. Box 93040, Chicago, IL 60673-3040. Returned checks are subject to a $30.00 fee.


• Purchase Orders
You may also charge your order to your Patterson Medical account. For information on opening an account, call our Customer Service Dept. at 1-800-323-5547. All orders subject to credit approval. Invoices that are not disputed within 30 days are considered to be accurate and accepted. Payment terms are net 30. Overdue invoices are subject to the maximum allowable interest charges.


• Patterson Medical Account
If you use a Purchase Order, be sure to indicate item numbers, quantities and prices as well as your billing address, shipping address (if different) and phone number.


Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that normally charges tax, and you are exempt from tax, include a copy of your exemption or resale certificate with your payment or fax to: 630-378-6950. Your sales tax will then be credited and exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state.